Met een voorwoord van Naomi Klein

Covers all aspects of the book trade, including a history of the book, authorship, marketing, etiquette, and the Library of Congress.

Overzicht van de huidige problemen en misstanden bij Rabobank.

Describes the five attributes of quality service and explains how to identify customer expectations

The beginning of the twenty-first century will be remembered, Friedman argues, not for military conflicts or political events, but for a whole new age of globalization - a flattening' of the world. The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal and competitor of the other. The rules of the game have changed forever but does this death of distance', which requires us all to run faster in order to stay in the same place, mean the world has got too small and too flat too fast for us to adjust? Friedman brilliantly demystifies the exciting, often bewildering, global scene unfolding before our eyes, one which we sense but barely yet understand. The World is Flat is the most timely and essential update on globalization, its successes and its discontents, powerfully illuminated by a world-class writer.

The beginning of the twenty-first century will be remembered, Friedman argues, not for military conflicts or political events, but for a whole new age of globalization - a flattening' of the world. The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal and competitor of the other. The rules of the game have changed forever but does this death of distance', which requires us all to run faster in order to stay in the same place, mean the world has got too small and too flat too fast for us to adjust? Friedman brilliantly demystifies the exciting, often bewildering, global scene unfolding before our eyes, one which we sense but barely yet understand. The World is Flat is the most timely and essential update on globalization, its successes and its discontents, powerfully illuminated by a world-class writer.

Ce livre etonnant est un voyage, voyage a travers le temps et l'espace, voyage inquiet, hante par une question: comment l'Occident, qui a arrache l'humanite au regne de la faim et de la misere, a-t-il pu finir sa course dans le suicide collectif des deux guerres mondiales ? Quel est le vice cache qui a aneanti l'Europe ? La question est toujours d'actualite. Le monde s'occidentalise aujourd'hui a vive allure: les tragedies europeennes pourraient-elles se repeter, en Asie ou ailleurs ? La planete pourra-t-elle eviter un nouveau desastre, ecologique cette fois ? Comme la crise financiere l'a brutalement rappele, une incertitude d'ordre systemique plane sur le capitalisme: sait-il ou il va, ou il entraine le monde ? Alliant erudition et pedagogie, concision et sens des formules, Daniel Cohen retrace pour nous l'histoire de l'humanite. Un livre passionnant.

Monografie over het westerse onvermogen een antwoord te formuleren op de (economische) veranderingen die zich in Azië voltrekken.

Gids voor managers en ondernemers om klanten te behouden.

A courageous call to free charity from its ideological and economic constraints ...

According to this erratic manifesto, the Walt Disney Company, and especially its CEO Michael Eisner, symbolize everything that's wrong with American business. Surrounded by yes-men, indifferent to quality and focused solely on cost-cutting and quarterly earnings, Eisner, the author claims, presides over a totalitarian Disney "cult" that stifles creative types and has debased Mickey's image in the name of fear and greed. Ex-Disney ad exec Caroselli awkwardly marries this critique to a treatise on "innovation," something that few might expect from the world's leading producer of family entertainment. Caroselli's rambling "free-associative approach" extols such bona-fide innovators as the Wright Brothers and Bill Gates, throws out some vague tips like "Embrace New Technology" and "Ask Why? Why? Why?" and warns readers about various types of corporate scumbags who will try to quash or steal their great ideas. But he returns compulsively to the diatribe against Eisner, whom he feels did not grant him enough one-on-one meetings. What Caroselli sees as the decline of Disney from the days when Walt himself ran it is, he contends, emblematic of the triumph of marketing hype over solid "real-deal ideas" and, indeed, reality itself whose last refuge, according to Caroselli, is Disneyland, which he feels was an oasis of authenticity before Eisner tarnished it with his "somewhat phony" add-on California Adventure theme parklet. Hopelessly confused about the distinction between fantasy and reality while bemoaning its loss, Caroselli's axe-grinding abounds in unintended ironies.