Business should become a central theme in criminology and crime prevention should become a core concern among business leaders.Contributors to Business and Crime Prevention include academic criminologists, representatives of the British Home Office, security industry experts, insurance data analysts, and consultants to the retail and telecommunications industries. The authors discuss crime prevention initiatives now underway in Australia, Canada, Great Britain, Holland and the US.

Over management en leiderschap.

Medische en praktische informatie voor zwangeren en hun partners.

Shows how learning is critical to the success of managers and their corporations

A leading consultant on corporate crises offers managers a step-by-step guide to how to prepare an office for a catastrophe, guiding readers through such scenarios as flash floods and terrorist attacks, and providing checklists and field test outlines. 20,000 first printing.

Customers have radically changed the ways they interact with businesses, and today's organizations need to adapt Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years, not because of macroeconomic stress, but because there is an emerging generation that is radically changing the rules of customer engagement. In Build For Change, Pegasystems CEO Alan Trefler shows exactly what companies can do to turn the coming "customerpocalypse" into one of the biggest business opportunities of the decade. The newest generation of consumers is turning customer relationship management on its head. Build For Change highlights the revolutionary changes to business, marketing, and technology practices that are needed to survive and thrive in these unforgiving times. Readers will learn how businesses are increasingly relying on new forms of customer engagement, and how one customer's experience—whether good or bad—can alter a company's reputation with the click of a mouse. With practical insight from a leader in customer engagement, this book serves as a timely wakeup call to companies that have not yet embraced the digital future. Traditional marketing is becoming increasingly irrelevant, and businesses must become more customer-centric while taking a completely different approach to adopting and using technology. Build For Change outlines exactly what can—and must—be done to ensure sustainable success in the new digital era: Relate to the new generation of consumers, and understand their preferences and demands Stop obsessing about mountains of data, and instead apply business-driven continuous improvement to customer processes Learn how to overcome the fatal flaws of current technology fads Rethink organizational roles to drive adaptive and transformative innovation Consumers have more options than ever before, and ensuring customer loyalty in the modern market means knowing exactly what the customer wants and how to deliver it brilliantly. Build For Change provides actionable guidance for engaging this new connected consumer.

This 2004 book views risk analysis as one important basis for informed debate, policy decisions and governance regarding risk issues within societies. Its twelve chapters provide interdisciplinary insights about the fundamental issues in risk analysis for the beginning of a new century. The chapter authors are some of the leading researchers in the broad fields that provide the basis for the risk analysis, including the social, natural, medical, engineering and physical sciences. They address a wide range of issues, including: new perspectives on uncertainty and variability analysis, exposure analysis and the role of precaution, environmental risk and justice, risk valuation and citizen involvement, extreme events, the role of efficiency in risk management, and the assessment and governance of transboundary and global risks. The book will be used as a starting point for discussions at the 2003 First World Congress on Risk, to be held in Brussels.