Information systems outsourcing, myths, metaphors, and realities

The outsourcing revolution is underway as increasing numbers of major corporations transfer their information systems (IS) assets, leases & staff to third-party vendors. In-depth interviews with individuals from 13 different companies who have gone through formal IS outsourcing reveal insights about the intentions, motivations & consequences of this rapidly growing area. Includes step-by-step instructions to negotiate a successful vendor contract.